Which language translation is so difficult

Real-time voice translation of messages

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Enabled forPublic previewEarly accessGeneral availability
Users by administrators, creators or analysts August 3, 2020- October 1, 2020

Business value

Customers expect support in their native language. As a result, organizations need to provide global support in multiple languages ​​while balancing the effectiveness of service delivery against the cost of providing support. It can be difficult to staff support centers with staff in any language that customers may speak. Real-time voice translation of messages enables agents to assist customers in their preferred language.

Information about the function

This function enables the real-time translation of messages between the customer and the support agent as well as messages between support agents (e.g. supervisors or SMEs who advise / collaborate internally).

The real-time translation function is activated as a plug-in that releases APIs for integrating third-party translation services and also offers a native implementation via Azure Cognitive Services.

See also

Preview: Activate real-time translation of conversations (documents)