Which Salesforce features are used by Groupon

Salesforce Service Cloud vs. Zendesk

Overview

Meet with your customers when and where they are. Provide service over any channel and any device. Support your customers with communities. Track key contact center metrics in real time. And enable every employee to provide excellent service at every point of interaction.
Meet with your customers when and where they are. Provide service over any channel and any device. Support your customers with ...

Supported Platforms

  • Web based
  • iPhone app
  • Android app
  • Windows app

Customer support options

  • Email / Helpdesk
  • FAQ / forum
  • Knowledge base
  • Telephone support
  • 24/7 live support
  • Chat
Zendesk is the world's leading cloud-based service software solution trusted by over 40,000 organizations. Companies like Groupon, Box, and Zappos use Zendesk to cut costs, increase productivity, and increase customer satisfaction. Zendesk is popular with both the customer service team and customers for its fantastically simple interface. Zendesk is easy to try, buy, implement, and use. Zendesk can be seamlessly integrated into all support channels, such as email, web, chat and social media. Any number of customer service agents can be deployed, 5, 50, or 500. Zendesk is used by companies with thousands of agents and tens of thousands of tickets per day.
Zendesk is the world's leading cloud-based service software solution trusted by over 40,000 organizations. Companies like Groupon, Box and ...

Supported Platforms

  • Web based
  • iPhone app
  • Android app
  • Windows app

Customer support options

  • Email / Helpdesk
  • FAQ / forum
  • Knowledge base
  • Telephone support
  • 24/7 live support
  • Chat

images

costs

User reviews

Overall rating

(511)
Features & functionalities
4,3/5
Price-performance ratio
4,1/5
Features & functionalities
4,3/5
Price-performance ratio
4,1/5

Functions